Refund Policy

The short version

Spray it properly for two weeks. If you can't smell the difference, we refund you in full.

Two weeks to test it. Then until day 30 to tell us. Nothing to send back.

The Two-Week Guarantee

Odor is invisible, and most people have already bought a spray that only covered it up. So we'll go first.

Use STATE-0 on the gear you actually train in. If you can't smell the difference, email us and we'll refund your order in full — the product and any shipping you paid.

Nothing to send back. The bottle stays with you. No return label, no packing anything up, no post office queue.

This runs on trust. We won't ask you to prove anything. No photos, no receipts, no bottle. We're taking your word for it, because if you're telling us it didn't work, that's a problem we'd rather know about than argue with.

Two weeks, then decide

Dense foam, boot liners and a bag that's been packed since Sunday don't give up their Odor in a day. Two sprays over a weekend tells you nothing about this product.

So the guarantee starts when the test is done. We accept refund requests from day 14 onward. Before then, email us anyway and we'll help you get the technique right on your specific gear — but we won't process a refund inside the first two weeks.

It isn't a hoop to jump through. It's the difference between judging the product and judging the first spray.

Your window

Days 1–13 — test it. Spray properly, let it dry, repeat. Struggling? Email us and we'll talk you through that piece of gear. No refunds in this stretch.
Days 14–30 — decide. Still can't smell the difference? Email us and we'll refund you in full.
Day 31 — the purchase is final.

All counted from the day your order is delivered.

Two further conditions, and they're the only two: it's your first order with STATE-0, and it's one claim per customer, household or shipping address.

How to claim

From day 14, email admin@state-0.com with your order number.
If you'd tell us what gear you tried it on, we'd be grateful — hockey pads, boot liners, the bag that lives in your car. It helps us build a better product. It isn't a test you can fail.
We refund to your original payment method within 3 business days of replying. Depending on your bank, it lands in 5–10 business days.

After 30 days, sales are final

Thirty days from the day your order is delivered. After that we can't refund it — not the guarantee, not a change of mind, not a partly used bottle.

We're deliberate about this because the promise only works if it's finite. A guarantee with no end date isn't generous, it's just vague.

Put two reminders in your phone when it lands: one at two weeks, one at three. Spray it, judge it, and if it's not for you, email us while the door's open.

Damaged, leaking, wrong, or missing

Separate from the guarantee, and it covers every order — first, fifth, or a subscription refill. No waiting period here. Email us the day it arrives.

Email admin@state-0.com within 14 days of delivery with:

your order number, and
a clear photo of the damaged item — the bottle, the leak, the packaging, whatever went wrong.

The photo is required for damage claims. It's how we work out whether it happened in our warehouse or in transit, which is how we stop it happening to the next person.

If the wrong item arrived, or nothing arrived at all, just email us with your order number — no photo needed for those.

We'll replace it or refund it, whichever you'd rather.

Subscriptions

Skip, pause or cancel any time — from your account, in one click. No email required, no reason to give, no retention offer in your way.

Everything lives in your account: your next renewal date, your cadence, skip, pause and cancel. Log in and it's done in seconds.

Canceling stops every box after it. Nothing further is charged, and you keep everything already sent.

Your next renewal date is shown in your account — check it. Once a box is fulfilled we can't pull it back, so if you want to skip or cancel, do it before that date. That's the whole reason the date is sitting there in plain sight.

Cancel before your second box is fulfilled and you keep everything from the first. No clawback, no charge.
Charged but not fulfilled yet? Email us and we'll cancel it and refund you in full.
Once a box is fulfilled, that box is final. It's packed and on its way, so we can't refund it — but canceling still stops every box after it.
Your first order is the exception. It's covered by the Two-Week Guarantee above.

Damaged, leaking, wrong or missing applies to every box including refills — see the section above. That never expires with your subscription.

Your subscription price is locked. It doesn't go up while you stay subscribed.

What this doesn't cover

Refund requests inside the first two weeks. The guarantee begins on day 14. Email us before then and we'll help, but we won't refund.
Anything past the deadline. 30 days from delivery for the guarantee, 14 days for damage and delivery problems. After that, the purchase is final.
Subscription refills once fulfilled. The guarantee covers your first order. After that, skip or cancel before a box is fulfilled — once it's packed, that box is final.
Repeat guarantee claims. One per customer, household or shipping address. Everything else here still protects every order you place.
Products not bought from us. If you bought STATE-0 from a marketplace seller or a retailer we haven't authorised, we can't verify it — go back to whoever sold it to you. Orders from state-0.com and our authorised stockists are covered.
Abuse. We run this on trust. In the rare case where the pattern clearly isn't a customer trying a product in good faith, we'll decline and say so plainly.

Nothing comes back

We don't run returns. No label to print, no box to find, no queue at the post office, no waiting for a parcel to be scanned somewhere before your money moves.

You keep what you bought, and we refund you. One email, and it's done — which is how it should have worked all along.

Contact

admin@state-0.com — order number in the subject line and we'll be quick about it. We reply within 2 business days.

STATE-0 is operated by Visionary Manufacture Group, 2817 Majestic St, West Covina, CA 91791. We may update this policy; the version in effect when you placed your order is the one that applies to it. This policy is in addition to your rights under applicable consumer law, not instead of them.

Last updated: August 29, 2026