Shipping Policy

The short version

Order before 12:00 PM PT on a business day and it usually ships the same day. Otherwise it's out within 1–2 business days. USPS then takes 3–5 business days.

$9 flat. Free over $50. Free on every subscription order. Continental US.

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Where we ship

We ship to all 48 continental US states, including P.O. boxes.

We don't yet ship to Alaska, Hawaii, Puerto Rico, other US territories, APO/FPO/DPO addresses, or internationally. Those routes move by air, and we'd rather open them properly than open them badly. If you're outside the lower 48 and want to know when that changes, email admin@state-0.com and we'll tell you when it does.

How fast it leaves us

Within 1–2 business days.

Order before 12:00 PM PT on a business day and it's usually packed and handed to USPS that same day. After the cutoff, or on a weekend, it goes out the next business day.

We say 1–2 business days rather than promising 24 hours, because occasionally a day gets away from the warehouse and we'd rather under-promise than explain ourselves later.

Our warehouse works Monday to Friday. It's closed Saturdays, Sundays and US public holidays, so an order placed on Friday afternoon ships Monday. Nothing is sitting in a queue — that's just when the doors are open.

How fast it travels

USPS Ground Advantage, 3–5 business days from the day it ships.

That's the carrier's estimate, not our promise. We control when it leaves; we don't control the weather in Ohio. Most orders land inside the window. Some don't.

Add it up and a typical order is in your hands 4–7 business days after you place it.

What it costs

The $50 is your subtotal after any discount code and before tax.

Subscription refills always ship free, whatever the subtotal. That doesn't change if you switch cadence or skip a box.

Tracking

You'll get a confirmation email when you order and a second email with a tracking number the moment it ships.

Give the tracking 24–48 hours to start moving. A number that says nothing for a day usually means USPS hasn't scanned it into the network yet, not that your parcel is lost. It nearly always catches up on its own.

If the tracking hasn't updated in five business days, email us. Don't wait it out — we'd rather look into it early.

Delays we don't control

Once a parcel is with USPS, it's in their network. Weather, backlogs, holiday volume and misrouting all happen, and none of them are things we can speed up by asking.

What we can do is find out where it is and make it right if it doesn't turn up. That's the next two sections.

If it never arrives

Tracking has stalled and the parcel was never delivered.

• Email admin@state-0.com with your order number once tracking has sat still for five business days. We'll open a search with USPS straight away.
• If it still hasn't moved 10 business days after your ship date, we send a replacement. Free, no argument.
• Most stalled parcels turn up before that. The wait isn't us stalling — it's the difference between a slow parcel and a lost one, and USPS finds a lot of them in week two.
• Tell us within 30 days of your ship date. After that we can't investigate it or claim on it, so the order is closed.

If tracking says delivered and it isn't there

It happens. Carriers scan early, hand parcels to neighbors, and leave boxes in places only a carrier would consider sensible.

• Give it 3 business days from the delivery scan. Check with your household and your neighbors, and look anywhere a box might reasonably have been tucked. A good share of these turn up in that window.
• Still nothing? Email admin@state-0.com with your order number and we'll send a replacement. Free, no argument.
• Tell us within 7 days of the delivery scan. You'll know quickly, so we keep this one short.

Our replacement policy, plainly

One free replacement per customer, covering damage, theft and loss. After that we look at it case by case — which is a polite way of saying we'll probably still help you, but we'll want to talk about it first.

We'll replace it or refund it, whichever you'd rather. Nothing needs to go back.

Arrived damaged or leaking? That one runs through our Refund Policy — email us within 14 days of delivery with a photo of the damage.

If the address was wrong

Check your address at checkout. It's the one part of this that only you can get right.

If a parcel comes back to us as undeliverable because the address was incomplete, mistyped or out of date:

• We'll email you and hold it.
• Reshipping costs $9, whatever you paid the first time — including if your original order shipped free. That's our postage, not a penalty.
• Prefer a refund instead? We'll refund the product and keep the outbound postage we already spent.
• If we don't hear back within 30 days, we'll refund the product minus postage and restock it.
  

If the parcel was refused at the door, the same terms apply.

Changing or canceling an order

We ship fast, which is good news right up until you spot a typo.

Email admin@state-0.com immediately — order number in the subject line. If it hasn't been packed yet we can almost always fix the address, change the order or cancel it outright. Once it's handed to USPS we can't recall it, and it becomes the undeliverable-address route above.

Realistically, that gives you until the 12:00 PM PT cutoff on the business day you ordered.

Split shipments and backorders

We ship complete orders. If something is out of stock we'll email you within one business day and give you the choice: wait for the full order, or have us send what's in stock now and the rest when it lands. Split shipments cost you nothing extra.

Sales tax

Sales tax is calculated at checkout based on your shipping address and shown before you pay.

Refunds and the guarantee

Shipping is one thing; whether the product works is another. Our Two-Week Guarantee covers that — spray it properly for two weeks, and if you can't smell the difference we refund your order in full, including any shipping you paid. Nothing to send back.

The full terms are in our Refund Policy.

Contact

admin@state-0.com — order number in the subject line and we'll be quick about it. We reply within 2 business days.

 

STATE-0 is operated by Visionary Manufacture Group, 2817 Majestic St, West Covina, CA 91791. We may update this policy; the version live when you placed your order is the one that applies to it. This policy is in addition to your rights under applicable consumer law, not instead of them.

Last updated: August 29, 2026